🌹 dead.dance — Operator Academy 🗺 Map
Your role · your tools · how we know you're crushing it
🐝 Field brief: read your role section, then the tool you'll touch most. Twenty minutes and you're running. It's a family business — we already know each other, we picked you on purpose. Copy, never auto-send; a human always hits the button.
dead.dance · operator academy

Welcome, keeper of the flame

Everything you need to do your role on dead.dance — your job, your tools, and the exact numbers we watch. The console below mirrors your CRM cockpit, so what you read here is what you'll see there.

4
field roles
1
screen — the CRM
100%
human-click sends
§6.5
activity is logged

The org & how we share

dead.dance has two halves that meet in the middle — the way it already works in Santa Cruz:

🌹 The Party — the free lot, the culture, the people. Kept beautiful and free, always.  |  💵 The Business — tickets, venue subs, Shakedown, ads, festivals — the money, run cleanly around the party.

Roles map onto those halves: Founder (Michael) holds both → the Party is held by its Chancellors → the Business runs through the field: Ambassadors (sell), Chaperones (ground game), and Student Chaperones (the campus co-op bench). Everyone shares in the value they help create. Titles are yours to keep — this is about function.

LevelIn one lineShares in
ChancellorSteward of a chapter's culture, health, and growth.Top-level share of the chapter's revenue.
AmbassadorSells venue subs + festivals; recruits & leads the bench. Reports to Michele.Chapter revenue + overrides on their team.
ChaperoneForwards content, signs bands, gathers craft vendors, fills the lot.Chapter revenue for what they bring.
Student Chaperone
Undergraduate + Graduate
Campus co-op learning the ground game under a teacher + chapter leader. Each Ambassador region seats one Undergraduate and one Graduate Student Chaperone, alongside the region's Ambassador and its paid Chaperones.Academic credit + achievement bounties & perks → promotes to paid Chaperone.

Michele ("Queen Bee") leads the Ambassadors nationally — all Ambassadors report to her — and holds a 2% national override, moving to salary once revenue crosses a set threshold. Exact percentages and thresholds are in the Rep Agreement (in writing, counsel-reviewed) before anyone is paid.

Who invites whom: Michael invites the Chancellors; Michele invites the Ambassadors; an Ambassador nominates Chaperones and Michele approves. Student Chaperones enroll through the Campus Program — the faculty teacher + chapter leader bring a cohort, Michele approves the roster. The family, by hand.

🌹 Chancellor — the job CRM Rollup ↗

What you own

  • The spirit & peace of your chapter — rights not copies, the family is never the product, no one is ever the mark.
  • Your bench — appoint and back your Ambassador(s), Chaperones, and the campus cohort.
  • Growth & revenue — the chapter's calendar, content quality, and the money (tickets, venue subs, Shakedown, ads).
  • Vote on what rises from the chapter to the whole family.

Your scorecard

Chapter revenue + month-over-month growth · member retention / active heads · quality of forwarded & synthesized content · a healthy, active leadership bench under you.

🎙️ Ambassador — the job Field CRM ↗

Your deliverables

  • Sell the network to the rooms in your patch — a venue subscription that fills every night, not one date.
  • Place the catalog — book acts of any kind into open nights (tributes across scenes, originals, comedians, DJs).
  • Land festivals — get organizers running on dead.dance.
  • Secure the local-team tickets — when you sign a headliner to a chapter show, get a block of tickets for the local team into the deal.
  • Recruit & lead Chaperones and the campus cohort; keep them active.
  • Work the CRM patch — venues, bands, the Talent catalog, craft vendors, festivals.

Your scorecard

Venue subscriptions sold (MRR) · festivals landed · active Chaperones & students recruited · your chapter's attributed revenue (CRM rollup).

You report to Michele. Your patch and numbers roll up to her and the Founder.

🤝 Chaperone — the job Chaperone Console ↗ * Student Chaperones use the same tool

Your deliverables

  • Crowd-forward the best Facebook-group content into dead.dance.
  • Sign up the bands in your patch — get them their pages.
  • Gather local craft vendors — fill them into the CRM.
  • Fill the Shakedown & art vendor tables when venues book shows.
  • Welcome new heads; keep the chapter feed warm; mentor the students assigned to you.

Your scorecard

Content forwarded / week · bands signed · craft vendors gathered · vendor tables filled · new members welcomed.

🎓 Student Chaperone — the job Chaperone Console ↗ campus co-op

Two seats per Ambassador region: one Undergraduate Student Chaperone and one Graduate Student Chaperone — working right alongside that region's Ambassador and its paid dead.dance Chaperones.

Your job is the Chaperone job — same work, same console. You do exactly what a Chaperone does (see above), in the same Field CRM. The only difference is how you're supervised and rewarded: you do it for credit, under two people — a faculty teacher (grades your co-op) and a chapter leader (your day-to-day mentor) — and you graduate straight into a paid Chaperone seat. (The Graduate seat typically carries more scope — mentoring the undergrad, owning a bigger slice of the patch — but the role and console are the same.)

Your deliverables — same as the Chaperone

  • Crowd-forward daily — the core habit: find the day's best group content, forward it in.
  • Sign local bands — the campus town and nearby rooms.
  • Gather craft vendors and fill the Shakedown & art tables; help staff events.
  • Welcome new heads and keep the campus/chapter feed warm.
  • Plus one student add-on: reflect & report — a short weekly log for your teacher (what you did, what you learned).

What you earn

  • Academic credit — the primary reward, through the campus co-op (undergrad & grad).
  • Achievement bounties — a set micro-reward per concrete deliverable (band signed, vendor gathered, event staffed). Deliverable-based, not open-ended sales commission — so it stays a for-credit educational role, clean with the university.
  • Perks — Miracle tickets, merch, a Family Partner reference, and tickets to every local-chapter headliner show (see below).
  • The ladder — finish the co-op in good standing → promotes to paid Chaperone with a real revenue share.

Your scorecard

Weekly content forwarded · bands signed · vendors gathered · events staffed · weekly reflection submitted · mentor + teacher sign-off.

Why it's built this way: for-credit internships have to stay primarily educational. Layering commission on top can jeopardize the credit and create a school conflict — so students earn credit + bounties + perks now, and the revenue share comes with the promotion. Terms live in the Student Co-op Addendum to the Rep Agreement.

🎟️ Headliner tickets for the local team. When we sign a headliner to play a chapter, we ask them — as part of the deal — for a block of tickets for the local team (Chaperones and Student Chaperones) to attend that in-chapter show. So the people who build the chapter get to be at the shows. The ask goes in the signing agreement; the Ambassador secures it, and seats are distributed by the chapter leader.

🏛 The Campus Program — teacher & leader

Program designer  Dr. Doan Winkel designs the national campus co-op program — curriculum, credit structure, the teacher/leader model — and dead.dance builds it to his spec (platform, CRM, Academy, measurement). Doan also picks the local professor — the faculty "teacher" — at every school.

The pitch to schools: universities join the Party — for credit and perks. A campus plugs in, its students run real field operations of a live venture for academic credit, and they get the perks of the family (Miracle tickets, local-chapter headliner tickets, merch, the network). Each campus runs Student Chaperones as a cohort, UCSC first.

The unit is the Ambassador region. Every Ambassador region carries two co-op seats — one Undergraduate + one Graduate Student Chaperone — beside the Ambassador and the region's paid Chaperones. That's the standard campus placement.

WhoRole in the program
Teacher (faculty)The local professor Doan picks for that school. Owns the academic side — enrolls the cohort, sets learning goals, reviews the weekly reflections, assigns the grade/credit.
Leader (chapter)Owns the field side — the day-to-day mentor: assigns work, unblocks students, verifies deliverables in the CRM, coaches.
Graduate Student Chaperone (×1 / region)The senior co-op seat — does the Chaperone work, mentors the undergrad, owns a bigger slice of the patch, logs + reflects, ladders up.
Undergraduate Student Chaperone (×1 / region)The first-rung co-op seat — does the Chaperone work, logs + reflects, learns the ground game, ladders up.

Students appear in the CRM bench under their leader, tagged as co-op, with their bounty-eligible deliverables tracked separately from paid revenue. The teacher gets a read-only view for grading. Enrollment and rosters are approved by Michele; the Founder invites the campus.

💡 The one big idea — you're selling the network

You are not selling a band. You're selling the network. A venue used to chase fifty acts to fill a calendar. We hand them one relationship — the whole catalog — and the audience to go with it.

Old way (selling a band)Our way (selling the network)
"Book this one Dead tribute on Saturday.""Subscribe, and fill every night — Dead & Phish tributes, originals, a comedian for a quiet Tuesday, a DJ for Friday."
One date, one check.A recurring subscription + a booking every time an act plays.
The venue takes all the risk on the draw.Our audience is already in their market and gets told about the show.

The whole pitch in one line: "Never have a dark night again." Every new act that joins makes your network more valuable to sell. Use the 📡 Sell the network draft in the CRM Talent tab.

Booking acts of any genre is pure business — it lives off the Grateful Dead community feed. The Party stays the Party.

🎯 Go to the Top — the Craig Benson Move

The single most valuable sales move in this house — learn it, then run it every time you're stuck. When the person who should say yes won't — a venue GM who won't return your calls, a talent buyer who ghosts, a chain that "already has a system" — you don't quit, and you don't beg the wall. You go to the one person high enough to actually decide.

The founder closed his biggest deals this way — MBNA, SAP, Delaware Group, Comcast, Meridian, AMP, and a hundred more. Same move every time. It's not a trick; it's how we sell.

StepWhat you do
1. Go upThe door's stuck at the working level? Don't lose the account — find the one person high enough to say yes (owner, GM, regional head).
2. One honest pageNot a pitch deck. One page. Name the true asymmetry — their contradiction or their opportunity — stated plainly. Leverage is a fact; say it out loud.
3. The harder truthTell the truth even when the comfortable version would close faster. "I won't oversell it — here's the real number." Being the one who told the truth is what makes it land.
4. Let the logic carry itNo begging, no hype. State what's true and let the decider see what they can't un-see. Then stop talking.

Field example. A GM won't sign the subscription and won't return calls. Don't chase the GM. Write the owner one page: "Your rooms went dark 9 Tuesdays last quarter. We fill dark nights with an audience already in your market. Your competitor two towns over just subscribed. I'd rather it were you." That's the move.

Full doctrine: THE_CRAIG_BENSON_MOVE_top_down_doctrine.md. Prove it once on one hard account, then duplicate it on every account that "can't be cracked."

🛠️ Tool — Crowd-Forward (get FB content in)

1. Find a great post in any Dead Facebook group (a lot photo, a show review, art, a story).
2. Share / forward it to the dead.dance Facebook page — you click, you choose. We never scrape or auto-pull.
3. The engine reads our page, de-duplicates (the same meme forwarded 200× becomes one item with a "shared by" count), filters spam, routes to the right chapter, and Claude synthesizes the day's best into the Daily Synthesis.
4. A human approves and HyperPosts it back out — always with credit and a link home. Nothing auto-sends.

The whole flywheel: the family forwards, we curate, a human radiates. Steps 1–2 are the daily habit — the heart of the Chaperone & Student roles.

🛠️ Tool — the CRM cockpit

Open /sales_crm.html — your patch in one screen, organized by chapter and rolled up through the tiers.

  • 🏛 Venues — every room by Dead-Scene Score; tap to draft the subscription pitch (copy-only).
  • 🎸 Bands — all the GD tribute bands in your patch; draft the sign-up invite.
  • 🎪 Craft — add local craft vendors (Chaperone / Student job); they fill the lot.
  • 🎆 Festivals — summer festivals to sell into; pitch is ready to copy.
  • 🐝 Bench — your Chaperones and Student co-ops, their activity and deliverables.

Every draft is copy-only — the CRM writes it, you send it (FTC-clean, human-click). Your closes are attributed to you and roll up the tiers.

🛠️ Tool — Musician Tools (the MMS)

The part the bands love — our promise is simple: we give the musicians whatever they want, always.

  • Register a band + claim its page (one click, no captcha). A musician in several bands gets a badge for each.
  • Add a date — lands on the chapter calendar and bus map automatically; ticket-holders auto-join the show group.
  • Create a festival — a private band group + multi-day schedule + price per day.
  • Stand-ins for a single show join that band's room for the night.
  • Time, costs, P&L tracked per band — grows to whatever they ask for. If a band wants a change, send it to Michael.

🛠️ Tool — the app surfaces

  • Bus map — chapters light up by show count; tap a dark region to post the first date.
  • Calendar — "Find a Show," tap a date. Defaults to the month grid.
  • Shakedown — vendor booths; 👍 vote-up elevates a great local booth free; Boost = a $15/mo sponsored ad.
  • 🍀 Miracle bucket — float a ticket you can't use; first tap grabs it; karma rules apply.
  • 📰 Daily Synthesis — Claude's read of every group, refreshed daily.
  • 🪪 You — the QR profile (your whole self in one code) + 🌹 Invite the family.

🛠️ Tool — Amplify (carry it home)

When the Daily Synthesis is good, HyperPost it out — native post in the feed, the tracked link in the first comment (beats the Facebook link penalty). 🌹 Invite the family opens your phone's share sheet — you pick who, it never touches Facebook's API. Every post and invite carries a link that brings people home and credits the right chapter.

📊 How we measure performance

RoleTop numbers we watch
ChancellorChapter revenue + growth · retention · content quality · bench health
AmbassadorVenue subs (MRR) · festivals landed · active team · attributed chapter revenue
ChaperoneContent forwarded · bands signed · craft vendors · tables filled · new members
Student ChaperoneWeekly forwards · bands signed · vendors · events staffed · reflection + teacher sign-off

It's all visible in the CRM rollup and the app's activity — no mystery, no politics. Do the work, the numbers show it, you share in what you build.

Activity is logged & reviewed (and you agreed to it). dead.dance keeps an append-only record of your tool activity — meetings booked/kept/cancelled, no-shows, shows & events made or missed, outreach and shares — and it rolls up to your manager and the Founder for coaching and your scorecard. Trust, but verify. It's in your Rep Agreement (§6.5) — no surprises. We hold the standard both ways.

⚖️ The Rules (non-negotiable)

dead.dance Operator Academy · for Chancellors, Ambassadors, Chaperones & Student Chaperones · 2026. Pairs with your Rep Agreement (legal terms), the Student Co-op Addendum, the Crowd-Forward + Amplifier standards, and the Musician-First Doctrine. Questions go to your leader → Ambassador → Michele → Michael.